SHIPPING & RETURNS

Return Policy

If you are not satisfied with a product, please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. You must call our Customer Service Department by email using our Contact Us link  and receive a return goods authorization number (RGA) before you may return the product .  The RGA number you are given by our Customer Service Department must appear on your shipping label in order to be properly credited back to you. Our Customer Service Department will provide you with the address for you to return your product at the time you receive the RMA number.   Returned merchandise also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 20% restocking fee. We inspect all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. We reserve the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 20% restocking fee and credit will be issued toward future purchases only.

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If you require an estimate of these return shipping costs, please email Customer Service by using our Contact Us link  If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.  

Certain Products are Non-Returnable and/or Non-Cancelable.

Once you place an order for customer built, or special order items your order is considered non-cancelable. Any customer built, or special order items purchased by you are also non-returnable. Contact customer service for a complete list of applicable products.

How to Return :

Please contact us by using the Contact Us link for an RGA number and authorization to return your order. Please provide the following information:

Your  Name,  Company Name (if applicable) , Invoice or Order Number, Serial Number (if applicable) and the reason for your return request and the reason for your return request.  If a member of our customer service staff is not immediately available, a member from our team will contact you back as quickly as is possible for them to do so. 

Shipping Policy

 

All shipping costs are to be paid for by the customer.  We ship products either through UPS Ground or Federal Express Ground with expedited shipping options available at an additional costs.  Large orders that require a Common Carrier (LTL) is also available when required.  

We welcome inquiries for International Shipping as well.  Please contact us through the Contact Us link if you have a desire to have any of our products shipped internationally.